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Thank you for visiting and shopping at Our Website. The following terms and conditions constitute our Shipping and Delivery Policy.



The capitalized words used in this policy have specific meanings defined under the following conditions. These definitions shall apply irrespective of whether the terms are in singular or plural form.



“Company” (referred to as “the Company,” “We,” “Us,” or “Our” in this Disclaimer) pertains to:

Higher Grade Services PTY/LTD


Registration number: 2023/792548/07

“Country” signifies: South Africa

“Goods” are the items available for purchase on the Service, either physical or digital.

“Orders” represent a request by You to buy Goods from Us.

“Service” pertains to the Website.

Website is the URL accessible at

“You” refers to the individual using the Service, or the business or legal entity for whom such individual is accessing or utilizing the Service, as appropriate.

Policy for Digital Goods Delivery

All purchased Digital Goods will be provided through download or access permission, either via email, designated Website access, or any other access method (the “Delivery”). The Delivery is deemed complete when the bought Digital Goods and their content are in Your possession, either through downloading or accessing them via Our Website or any other website on the internet. For the purpose of the Refunds & Returns Policy, the Delivery date is the date of the first download or access permission, irrespective of the time of Your first access.

Shipping Policy

Shipment processing times: All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed or shipped on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time, which varies depending on the chosen shipment method and is determined by the shipment carrier.

If We experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via the email or telephone provided.

Shipping Rates & Delivery Estimates

Shipping costs are not applicable. The projected delivery duration varies based on Your location and ranges from 5 to 14 days.

Occasionally, delivery delays can occur that may not always be within Our control.

Confirmation of Shipment & Order Tracking

Once Your order is dispatched, You will receive an email notification from Us, which includes a tracking number to monitor its status. Please allow a period of 24-48 hours for the tracking details to become active. If there are delays and the package hasn’t reached you within the predicted delivery duration, kindly reach out to Us using the email address listed under the “Contact Us” section below.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.


We are not liable for any products damaged or lost during shipping. If You receive Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds & Returns

If You would like a refund or return, please review Our Refunds & Returns Policy on Our Website first.


If You have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website:

By sending us an email: